Privacy Policy

Solai Coffee LLC ("Solai Coffee," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through solaicoffee.com (the "Site"), how we use it, and the choices you have.

Information We Collect. When you submit a contact form, request a quote, or sign up for a restock alert, we collect the information you provide directly — typically your name, company name, email address, phone number, and any message or lot details you include. We do not collect payment information through this Site; wholesale orders and payment are arranged separately with our team.

Automatically Collected Information. Like most websites, our server logs basic technical information such as your IP address, browser type, and pages visited, for security and diagnostic purposes.

Cookies. We use a small number of cookies and similar technologies: a session cookie required for the Site to function, and a preference cookie that remembers you've seen our cookie notice. We do not use cookies for advertising or cross-site tracking.

Third-Party Services. We use Google reCAPTCHA to protect our forms from spam and abuse; your use of reCAPTCHA is subject to Google's Privacy Policy (policies.google.com/privacy) and Terms of Service (policies.google.com/terms). We load fonts from Google Fonts, which may receive your IP address when the Site loads. We use SendGrid to deliver transactional emails such as quote confirmations and password resets.

How We Use Your Information. We use the information you provide to respond to inquiries, prepare quotes, fulfill sample and restock requests, and communicate with you about our coffee and your orders. We do not sell, rent, or trade your personal information to third parties.

Data Retention. We retain inquiry and quote request records for as long as reasonably necessary to support your relationship with Solai Coffee and for our legitimate business records, after which they may be archived or deleted.

Your Rights. You may request access to, correction of, or deletion of the personal information we hold about you at any time by emailing us at the address below. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA.

Children's Privacy. This Site is intended for business use by adults in the coffee trade and is not directed at children under 16. We do not knowingly collect personal information from children.

Changes to This Policy. We may update this Privacy Policy from time to time. The "Last updated" date on this page reflects the most recent changes.

Contact Us. Questions about this Privacy Policy can be sent to [email protected].